Refund policy

Return & Refund Policy

At The Luxurious Fragrance Bar, every order is prepared with care, and we want you to feel confident when shopping with us. Because our perfumes, colognes, fragrance products, body products, oils, and other personal-care items are intended for personal use, we have established the following return and refund policy.

QUICK POLICY SUMMARY

Before completing your purchase, please carefully review the fragrance name, product description, size, quantity, shipping address, and other order details.

ALL SALES ARE FINAL

-Returns and exchanges are not accepted for opened, used, or sampled products.

-Damaged, defects, or incorrect items must be reported within 3 days of delivery.

-Order cancellations or changes are only possible before an order enters processing.

-Approved refunds are issued to the original payment method whenever possible. 

DAMAGED OR INCORRECT ORDERS

IF your order arrives damaged, defective, or incorrect, please contact us within 3 days of delivery.

Required Documentation

To help us review your claim, please provide:

-Your order number.

-A description of the issue.

-Clear photos of the damaged or incorrect product.

-Clear photos of the packaging, when applicable.

Once we review your claim, we will determine the appropriate resolution, which may include a replacement, store credit, or refund.

Please do not discard damaged products or packaging until your claim has been reviewed.

Fragrance Preferences

Fragrance is personal, and scents may smell different from person to person. We are unable to offer refunds, returns, or exchanges simply because a customer does not like a fragrance or because it smells different than expected.

We encourage customers to read fragrance descriptions carefully before purchasing.

Order Cancellations & Changes

Orders may begin processing shortly after they are placed, once an order has entered processing or has shipped, it cannot be canceled or changed.

Please review your shipping address and order details carefully before submitting your purchase.

SHIPPING ISSUES

The Luxurious Fragrance Bar is not responsible for delays caused by the shipping carrier.

If tracking shows that your package was delivered but you cannot locate it, please contact the shipping carrier first to begin an investigation.

If a package is returned to us because an incorrect or incomplete shipping address was provided at checkout, additional shipping charges may apply before the order can be reshipped.

APPROVED REFUNDS

If a refund is approved:

-It will be issued to the original payment method whenever possible.

-Processing times may vary depending on your bank or payment provider.

-Original shipping charges are generally non-refundable.

Shipping charges may be refunded if the refund is due to an error made by The Luxurious Fragrance Bar.

CONTACT US

If you experience a problem with your order, please contact us an as soon as possible and within the applicable deadline, we value our customers and will make every reasonable effort to address legitimate order issues fairly.

Contact Us: Luxuriousfragrancebar26@gmail.com

The Luxurious Fragrance Bar

Luxury fragrances created with care. 

We reserve the right to update or modify this Return & Refund Policy at any time.